Privacy Policy
At STUDYGATE SRL, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Table of Contents
1. Information We Collect
Personal Information You Provide
When you use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Educational Information: Academic background, educational goals, preferred study programs, grades and transcripts
- Application Information: University preferences, program selections, scholarship interests
- Identity Information: Passport details, visa information, nationality, date of birth
- Financial Information: Payment details for our services (processed securely through third-party providers)
- Communication Records: Messages, emails, and call recordings for quality assurance
Information Automatically Collected
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on site, referral sources, click patterns
- Location Information: General geographic location based on IP address
- Analytics Data: Website performance metrics and user interaction data
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing university admission consulting services
- Processing university applications on your behalf
- Visa application assistance and guidance
- Scholarship opportunity identification and application support
- Pre-departure orientation and ongoing student support
Communication
- Responding to your inquiries and providing customer support
- Sending service updates and important notifications
- Providing educational content and resources
- Marketing communications (with your consent)
Legal and Operational
- Complying with legal obligations and regulatory requirements
- Protecting our rights and preventing fraud
- Improving our services and website functionality
- Conducting analytics and research for business improvement
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
With Universities and Educational Institutions
We share your application materials and academic information with Romanian universities and educational institutions as necessary to process your applications and facilitate admissions.
With Service Providers
- Payment processors for secure transaction handling
- Document translation and verification services
- Visa application centers and embassy services
- IT service providers and hosting companies
- Analytics and marketing platforms
Legal Requirements
We may disclose your information when required by law, court order, or governmental authority, or to protect our rights, safety, or the rights and safety of others.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for all data transmissions
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Secure access controls and authentication systems
- Regular software updates and security patches
Organizational Safeguards
- Employee training on data protection and privacy
- Limited access to personal information on a need-to-know basis
- Regular privacy and security policy reviews
- Incident response procedures for data breaches
6. Your Rights and Choices
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information under certain circumstances
Right to Restrict Processing
Limit how we use your personal information
Right to Data Portability
Receive your personal information in a portable format
Right to Object
Object to processing for marketing purposes or legitimate interests
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
7. Data Retention
We retain your personal information for different periods depending on the purpose:
- Active Service Period: Throughout the duration of our service relationship
- Application Records: 7 years after application completion for record-keeping
- Communication Records: 3 years for customer service and quality purposes
- Marketing Data: Until you withdraw consent or object to processing
- Legal Requirements: As required by applicable laws and regulations
After the retention period expires, we securely delete or anonymize your personal information.
8. International Data Transfers
As we operate internationally and work with universities and partners worldwide, your personal information may be transferred to and processed in countries other than your country of residence.
We ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are primarily intended for individuals who are 16 years of age or older. We do not knowingly collect personal information from children under 16 without parental consent.
If you are under 18, please ensure you have parental or guardian consent before providing personal information or using our services.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes that affect your rights
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
STUDYGATE SRL
Data Protection Officer
15 Education Street, Suite 200
Bucharest 010362, Romania
Need More Information?
Our team is here to help you understand how we protect your privacy and answer any questions about your data rights.